Shipping and Delivery Policy for Clocare – The Clothing Care Company
1. Service Area
At Clocare Laundry Services, we proudly offer our laundry services in Vadodara, Surat and Ahmedabad from Gujarat Region and in Pune from Maharashtra Region. Please check our service area map or contact our customer support team to confirm if your location is covered.
2. Pickup and Delivery
We offer convenient pickup and delivery options to make your laundry experience hassle-free. Here’s how it works:
- 2.1. Pickup
- Schedule a pickup: When placing your laundry order on our website or app, you can select a date and time for our team to collect your dirty laundry. Please ensure someone is available to hand over your items during the chosen pickup window.
- Turnaround time: The standard turnaround time for our laundry services is [Specify the average number of days, e.g., 2-3 business days]. This includes the time required for washing, drying, and folding your items.
- Delivery schedule: We will return your freshly cleaned laundry on the date and time specified during the pickup scheduling process. Our team will contact you if there are any delays or issues with your order.
3. Shipping and Delivery Fees
- Pickup and delivery within our standard service area are included in the cost of our laundry services.
- For areas outside our standard service area, additional fees may apply. These fees will be clearly displayed during the order placement process.
4. Tracking Your Order
You can track the status of your order through our website or app. We will provide updates on the progress of your laundry, from pickup to delivery.
5. Missed Pickups or Deliveries
If you miss a scheduled pickup or delivery, please contact our customer support team as soon as possible to reschedule. Depending on the circumstances, additional fees may apply for rescheduled pickups or deliveries.
6. Special Instructions
You can provide special instructions for your laundry order during the checkout process. This can include specific detergents, folding preferences, or any other unique requests. We will do our best to accommodate your preferences.
8. Policy Updates
We may update our shipping and delivery policy from time to time. Any changes will be reflected on this page.
By using our laundry services, you agree to abide by this shipping and delivery policy.