Making your laundry Better
Return and Refund Policy
Return and Refund Policy for Clocare – The Clothing Care Company
1. Returns
We want you to be completely satisfied with your laundry service experience at Clocare Laundry Services. If you have any issues with your order, please contact our customer support team within 2 days of receiving your cleaned items to discuss your concerns.
To be eligible for a return, your items must meet the following criteria:
- They must be in the same condition as when they were picked up or dropped off.
- They must not have any additional stains or damages beyond what was reported at the time of order placement.
2. Refunds
Once we receive and inspect your returned items, we will notify you about the status of your refund. We will issue a refund if your return is approved. The refund will be processed using the original payment method, and it may take 5-10 business days for the funds to appear in your account.
3. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Laundry detergents or cleaning agents used during the cleaning process.
- Services that have already been provided, such as pickup and delivery fees.
- Items that do not meet our return criteria.
4. Cancellation Policy
You can cancel your laundry service order without any cancellation fees if you do so before our team begins processing your items. However, once the cleaning process has started, cancellations may not be possible, and you may be charged for the services rendered up to that point.
5. How to Initiate a Return or Refund
To initiate a return or request a refund, please follow these steps:
- Contact our customer support team at (+91) 81411 16600 or email us on [email protected]
- Provide your order number and a detailed description of the issue.
- Wait for our customer support team to guide you through the return or refund process.
6. Additional Notes
- We reserve the right to refuse returns or refunds in cases of abuse or fraud.
- If an item is damaged during our cleaning process, we will work with you to resolve the issue, which may include providing a replacement or refund.
- We may occasionally update our return and refund policy, and any changes will be reflected on this page.
By using our laundry services, you agree to abide by this return and refund policy.
Please ensure that your return and refund policy complies with local laws and regulations, and make it easily accessible to your customers on your website. Additionally, it’s a good practice to communicate your policy clearly during the checkout process so that customers are aware of it before placing an order.
